Spinning Babies®

General Shop Questions 15

• Payment Questions
• Shipping questions
• Gift Card Questions
• Product Questions
• Receipt/Invoice adjustment request

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Accessing your Digital Products 6

• eBook Questions
• Video Questions
• TalentLMS Course Questions
• Account Questions
• Online Course FAQs

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Digital Product Purchase Issues 2

• Digital Purchase - No Email Received
• Refund Request - Duplicate Information

Product FAQ's 8

• Badge Buddies FAQ
• Refund Policy FAQ
• Badge Buddies FAQ (Internal Doc)
• FAQ - Breech Birth Quick Guide, 2nd Edition
• Badge Buddies FAQ

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Applying, Pre-Requisites, Qualifications 8

• Spinning Babies® Workshop
• Spinning Babies® Aware Practitioner Workshop
• Spinning Babies® Certified Parent Educator Training
• Scholarships
• Virtual Events

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Attendance Questions 4

• Attending a Workshop - FAQs
• Aware Practitioner and Certified Parent Educator Logistics
• Continuing Education Credits
• COVID-19 Precautions and Safety Measures

Refunds and Exchanges 5

• Refunds and Cancellations for a Spinning Babies® Workshop
• Refunds, Cancellations, and Transfers for Aware Practitioner workshops
• Refunds, Cancellations, and Transfers for Certified Parent Educator trainings
• Sydney, Australia 2021 Postponement FAQ
• Fillable Invoice

LMS Tutorials 3

• LMS Tutorial Links
• LMS Updates
• Bulk Ticket Purchasing

Sponsorship Questions 1

• How much will a workshop will cost to host?

Workshop Request Responses 4

• Workshop Requests - Trainer Identified
• Workshop Requests - General Questions
• Workshop Requests - cannot accommodate your request
• Workshop Requests - Deferred to another workshop

LMS Issues 1

• Cannot log into my LMS account

Continuing Education 1

• Provider Number

COVID-19 and Spinning Babies® Events 1

• COVID-19 Related Cancellations

Virtual Offerings 1

• Spinning Babies® Virtual Offerings

Baby Position and Technique Questions 13

• Is Spinning Babies® invasive?
• What is the best position for baby to be in by the time labor begins?
• Are there techniques or positions that we shouldn’t use?
• What is Spinning Babies®?
• My doctor/midwife suggested lying on my left side with my leg on a pillow (or ball) – is this Spinning Babies®?

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Pregnancy and Labor Questions 14

• How does Spinning Babies® make birth easier?
• Do you trust birth? Can I trust my body for my upcoming birth?
• My previous birth was hard, what about this one?
• What if I do the exercises and try for a natural labor and it doesn’t work, and I have a cesarean? Won’t I be disappointed?
• What’s the matter with a cesarean?

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Old Articles 7

• Confluence "oops" for CE Credits
• Call for Abstracts FAQ - Confluence 2021
• Equity Access Application & Registration FAQ
• C2021 Roles & Timeline
• Swag Bag Coupon Codes

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Event Specific Articles 3

• Sydney, Australia 2021 Postponement FAQ
• Request to add name to Stripe Receipt
• Discount for both CPE & AP membership

Support 7

• Where to buy a pelvis model and/or baby?
• Credit card on file keeps being declined, even after updating it.
• Sacral Release questions
• SpBAP Listing without attending a 4-day workshop
• Pregnant - Should I still come to the Workshop?

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SpBCPE Program Questions 15

• What is the Spinning Babies® Certified Parent Educator program?
• CPE Zoom links and replay
• CPE Training Manual Downloads
• Parent Class download is offered to parents - why would I teach it?
• Is a Credit Card Auto-Pay Mandatory?

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Event Specific Articles 1

• CPE Boston 2021 Transfer Options FAQ

Troubleshooting Module Access 3

• Access issues on the community site
• Computer sharing to join a class together
• Parent Materials via Email

CPE Support & Meetings 7

• CPE support zoom meeting
• Request to add name to Stripe receipt
• Where to buy a pelvis model and/or baby?
• Can I Share my SpB ppt slides with a venue?
• Circumstances make it difficult to teach group classes as a provisional CPE

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Logo use inquiries 1

• Can we use your logo?

Affiliate Program 2

• How do I become an affiliate?
• Affiliate Program Commission & Payment Questions

C2022 TalentLMS Platform 1

• Accessing Content via new TalentLMS Platform

Confluence FAQ 4

• Provider Number for CE Credits - California Attendees
• Requesting name be added to Stripe Receipt
• External 2022 World Confluence FAQ
• C2022 Team Responsibility Chart, Roles & Timeline

Virtual Platform Questions 12

• I see a session is marked as "full." Does this mean I can't access it?
• GTR Customer Service FAQ
• Technical Issues with Virtual Platform
• Exhibitor Booth times
• How can I add more people to my Organization Page?

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Equity Access Scholarship 1

• Feedback regarding Equity Application

Speakers 3

• Can I re-use my presentation somewhere else?
• How do I login to the Speaker Portal?
• Call for Abstracts - Approved presentation needs updates or changes

Sponsors 3

• C2022 Sponsor Packages
• How do I login to the Sponsor Portal?
• How does a sponsor register?

Email Issues 2

• Changing email opt-in status
• Open Jobs - Application inquires

Escalation Policies 7

• Escalation Emails by Department
• Tagging Process
• Customer Approach
• Pregnancy Questions
• Expectations for Customer Service Agents

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Pregnancy & Birth Questions 1

• Urgent pregnancy/birth questions via FD

Open Jobs - application questions 1

• When will I hear back?

Commonly Asked for Documentation 1

• Spinning Babies W-9

Stripe or Paypal Purchase Disputes 2

• Customer service Response(s) regarding disputes
• Dispute Process Overview