I'm terribly sorry you are experiencing this issue. The following resources are located on the Help Desk tab on the platform as well: 


Tech Issues:

I am having problems accessing the site. What do I do? 

Please try the troubleshooting tips below.

  • Make sure that you use Google Chrome to open your link
  • Make sure you are not on a VPN as the firewalls may be restricting your access
  • Clear your cache and browsing history on the computer that you are using
  • Log out of your computer, turn it off and then turn on your computer
  • Limit the use of other devices using your home internet.
  • Try logging in from a different computer or device to see if the issue still persists.


Where do I download Zoom? 

Click Here to download Zoom.


How to download Google Chrome? 

Click Here to download Google Chrome.


Agenda/Sessions:

What time are sessions? 

The virtual conference website shows session times based on the time zone your device is set up for.


How do I add a session to My Agenda? 

From the Home page, click on the Schedule / Agenda tab in the navigation bar at the top of the screen. This brings up the daily available sessions. Click on the “+” sign in the top right corner of each session tile to add it to your agenda. When you have completed adding sessions, click on My Agenda in the top left corner of the agenda page to review all of your sessions. You will also be able to access My Agenda from the Schedule/Agenda tab at the top of the home page.

Can I export the sessions to my calendar? 

Yes, but we suggest you only do it once to prevent having duplicates.

Once you add the sessions you plan to attend to your schedule, go to Schedule in the navigation bar and click on My Agenda. At the top of the page, click Export. Choose the “Export My Agenda” option, and a file will be downloaded to your computer.

How do I join a live meeting? 

From My Agenda, click on the session name which takes you to the session page. Click on the Join Meeting button in the top right corner when it is time for the session to start.

Zoom is asking me for a password. Where do I get it? 

You have an older version of Zoom on your device so you’ll need to download the most current version. The password is embedded in the Zoom link so when you click on the Join Live Meeting button it is already included.

How do I watch a pre-recorded session? 

From My Agenda, click on the session name which takes you to the session page. Click on the Play button in the bottom left corner of the video.

My chat window is not working or is being slow. What do I do? 

High traffic on presentation pages may cause slow loading times. We suggest refreshing your browser or even logging out of the platform and then logging back in.


How long do I have access to On-Demand Content?

You will have access to this site to view sessions from the live event for 150 days. You can view them by returning to their session pages on the agenda. 



People:

How do I search for someone in the site? 

To search for someone, use the People/Attendee tab at the top of the page to navigate to the group of people you want to search in. In the top right corner, use the Search field to find the person you are looking for. You are able to search by name as well as many other filters built into the site.



Conversations:

Are my conversations private? 

Any conversation had in a chat window on the site is public and visible to everyone in the site. All of your private messages, though, are only visible to you and the recipient.


Continuing Education Credits

You will have the ability to take tests, earn credits and download a certificate until 3/23/2022.


  1. Watch each accredited session.
  2. The virtual platform will track your attendance and populate each session in your CEU Portal.
  3. On the CEU Portal, which you will receive access to on the first day of the conference, login with the same email address you used on the virtual event platform. 
  4. On the next page you will see a list of all sessions you have attended/watched.
    1. Each session will appear color-coded .
      1. If the title appears in red, this indicates you have not yet taken the Post-Test for that session.
      2. If the title appears in green, this indicates you have completed the Post-Test for that session.
      3. Picture1.png
  5. Click on each session in red to complete your session session Post-Test.
    1. You will be notified immediately whether or not you got them correct. 
    2. You may retake the post-tests until you are satisfied with your score.
  6. Once you have completed all session Post-Tests you will have the option to download your certificate. 
    1. This button is located below your list of completed sessions. 
    2. The certificate will populate with the total number of credit that you have received.



 If you're not able to resolve the issue please email SpinningBabiesSupport@GTRnow.com for platform assistance. 


Thank you.