Template - initial contact (immediately upon receipt of a dispute)


Hello ______,


We see that a payment dispute has been initiated by you through [Paypal or Stripe] for order number [# from WooCommerce] for [PRODUCT NAME]. We see that you have not yet accessed your content, but that you did receive the email with instructions on how to access your content. 


[Place screenshot of email received here]


You will find login instructions in this email. 


Since you have all of the login information, and we can confirm your receipt of this product, we ask that you drop the dispute on your end so that we do not incur any additional charges. 


Please log in to the community site with the following credentials:

Username: 
Password: 


If you experience any issues, here are some troubleshooting steps:
  1. Clear your cache
  2. Clear your browsing history
  3. Restart your computer
  4. Sign in using Google Chrome
  5. Try logging in from an incognito window. 


Please reply back to this email and let us know if you plan to, or have already, dropped the dispute so we can update our records accordingly. 


Best regards, 



Template - Final contact (1 week after initial contact)


Hello ______,


We have tried to reach out to regarding the payment dispute through [Paypal or Stripe] for order number [# from WooCommerce] for [PRODUCT NAME].


[Tell the customer what is happening now with the dispute ]


In our previous email we let you know how to access the product you purchased. Because of this, we ask that you drop the dispute on your end so that we do not incur any additional charges. 


Please reply back to this email and let us know if you plan to, or have already, dropped the dispute so we can update our records accordingly. 


We look forward to hearing from you. 


Best regards,