• They are looking for support - guide them to their doctor or midwife

  • Be empathetic

  • Sometimes we can provide a link, but it’s important that the first response is not “I’ve forwarded this to the team.” They should not be expecting that we will answer them. It’s beyond our scope to answer medical questions.

  • We cannot offer medical advice from a distance. Encourage them to discuss it with their medical provider.


In General:

  • Tread lightly. We are not their doctor and cannot give exact medical advise. 
  • Always add "you should ask your doctor"
  • Pregnancy questions are forwarded and tagged in Fresh Connect - Jennifer Walker & Angelica Radevski
  • You can change the due date in FD, as you see fit


For urgent - "Help I'm in labor now" - questions

  • Contact Jen & Angelica in multiple ways
    • Via Email
    • Via FreshDesk Note
    • Via FreshConnect
    • Via Asana


For all non-urgent questions:

  • 1st response - acknowledgement
  • tag 3rd parties
  • Take into consideration the current schedule of the 3rd parties.