Escalation Policies
https://docs.google.com/document/d/1P_NuF4n0unCxy90E_G_-7x29I7ad3ZDibEklgHoo900/edit?usp=sharing
Thu, Apr 11, 2024 at 11:29 AM
https://docs.google.com/document/d/1PrJVaAH93bsSa_3dT0Yq4sQ__AMUzzsAJtgb27I9V0U/edit?usp=sharing Every ticket should have a tag assigned to it Do...
Thu, Apr 11, 2024 at 11:51 AM
https://docs.google.com/document/d/1VCaZaofLjbyoRZ9c5ssMVAEsr7xgM-UoXRGy4jxnRAM/edit?usp=sharing This is an overview of how the Customer Service role s...
Thu, Apr 11, 2024 at 11:52 AM
In General: Tread lightly. We are not their doctor and cannot give exact medical advise. Always add "you should ask your doctor" Pregnancy qu...
Thu, Apr 11, 2024 at 11:41 AM
Multiple channels 3 inboxes Social Media messages Workload of Agents Handle all Level 1 (L1) questions Use canned responses Use FAQ's Use a...
Thu, Apr 11, 2024 at 11:38 AM
Always assume the ticket needs to be handled in FreshDesk. If it's forwarded - the agreement to forward should be made within Fresh Connect. The...
Thu, Apr 11, 2024 at 11:44 AM
Marketing answers directly via the social media channel Facebook and instagram These messages do come through to FreshDesk Within FD, we cannot see...
Thu, Apr 11, 2024 at 11:48 AM