Social Media inquiries : Spinning Babies®

Social Media inquiries Print

Created by: Michelle Gay

Modified on: Thu, Apr 11, 2024 at 11:48 AM

Marketing answers directly via the social media channel

These messages do come through to FreshDesk

Within FD, we cannot see if these have been answered via the social media channel
Customer Service can ignore all social media communications and assume that marketing has answered.
- Customer service agent can close these immediately
If Marketing cannot answer a question that comes into a social media channel, they will add it to Asana and ask for 3rd party support.

Michelle is the author of this solution article.

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