Always assume the ticket needs to be handled in FreshDesk.
If it's forwarded - the agreement to forward should be made within Fresh Connect.
- Then forward to 3rd party (or parties)
- These emails can be lost in the general email inbox of the 3rd party.
- This is why the agreement is so important.
- Always follow up in FreshConnect.
If you're tagging Jennifer Walker, always tag Carrie as well.
- This will help for your request to not be missed.
- If Jen's not answering, send Carrie a direct message and give a timeframe/due date/prioritization