Roles & Timeline

Consider:

  • Who

    • Michelle: 

    • Julie: 

    • Sarah: 

    • Jen W: 

    • Stef: 

    • Other community members who may offer:

      • Direct people to conference@

  • Frequency of checking

  • Escalations plan (who, what subjects, and how)

  • Slack

  • Agenda




Frequency & Name



Escalations & How

Pre- Conference

During

Post-Conference

(150 days after, March 23)

Social Media

FB World Confluence Group


Facebook Messages


Instagram Messages




Content: Jen/Gail/Trainers
Office/Admin: Jen 

In FB




Daily


Sarah, Jen



Sarah



Jen

Always


Jen






Jen

Daily - 1mo

1/wk- til end

Sarah, Jen



Sarah



Jen

Info@ (FreshDesk)


Daily


Escalations: Michelle FreshConnect (pre and post)  & Slack (during)



Sarah


Stef


Sarah

Conference@ (FreshDesk or Gmail)

Daily

Escalations: FreshConnect (pre and post)  & Slack (during)


Michelle


Michelle


Michelle

GTR Platform

Sessions



Discussion Forums



Messages (?)



SpB Sponsor Page Booth Chatbox & Forum


Escalation: Stef on standby, Michelle



Michelle




Always

Michelle, Speakers


Michelle, Jen W




Michelle



Michelle


Weekly

N/A



Michelle, Julie







N/A








Escalations

Consider:

  • FAQ topics

  • Access to programs (GTR, etc)