GTR Customer Service FAQ


Team Member Customer Service Schedule

  • Michelle: Entire Conference Weekend

  • Moderators: Entire Conference Weekend

  • Aja: Friday

  • Stef: Saturday & Sunday

  • Julie: Will be checking in from time to time


Tech Related Customer service issues

  1. On the Virtual Platform, there is a Help Desk tab. At the bottom of this page is the Tech/platform related Customer Service contact email, provided and managed by GTR

    1. spinningbabiessupport@gtrnow.com

    2. GTR staff will answer all tech/site related questions. If they need our assistance, they will forward their email request to the conference@spinningbabies.com email address. 

  2. I am having problems accessing the site. What should I do?

    1. Please try the troubleshooting tips below.

      1. Make sure that you use Google Chrome to open your link

        1. You can download Google Chrome by clicking HERE.

      2. Make sure you are not on a VPN as the firewalls may be restricting your access

      3. Clear your cache and history on the computer that you are using

      4. Log out of your computer, turn it off and then turn on your computer

  3. What program do I need on my computer to watch the pre-recorded sessions on the agenda?

    1. Zoom, please download by clicking HERE. 

Additional Resources

  1. Videos to 2021 trainings for reference

    1. Speaker Training

    2. Exhibitor Training

    3. Admin Training

    4. CEU Portal Training


Basic Platform Functionality

  1. Platform availability

    1. Attendees have the ability to take tests, earn credits and download certificates for the full 150 days after the conference is over. (3/16/2023) 

      1. This info was added to email communications and to the Help Desk FAQ

  2. Platform Access

    1. An email was sent out to each SpB team member, speaker, exhibitor and attendee with a link and instructions on how to log in for the first time.

    2. If you did not receive this email, please:

      1. Check your spam folder

      2. If you work for a hospital or other large organization, there may be firewalls in place that block our emails. You’d need to contact your IT department and ask them to “    WHITE LIST” the following email address: eventsupport@gtrnow.com 

      3. If you do not see it, send an email to spinningbabiessupport@gtrnow.com

  3. Password creation

    1. The first time you log in you will be asked to create a unique password.

  4. Profile Set-up

    1. Click on the dropdown arrow next to your photo at the top right of the page. 

    2. You can add your company, title, contact info, bio, update your photo, tags to describe yourself.

      1. Always click save at the bottom! 






  1. What browser works best for this platform?

    1. Google Chrome

  2. What time are sessions?

    1. The virtual conference website shows session times based on the time zone your device is set up for.

    2. You can see these times by hovering over the SCHEDULE tab and then clicking on the AGENDA.